Terms & Conditions

Sweet Cheats by Sarwat

Thank you for choosing Sweet Cheats by Sarwat. All products are handmade and freshly prepared to order. By placing an order with us, you agree to the following Terms & Conditions.

1. Orders

All orders must be placed through our approved ordering channels.

Orders are only confirmed once payment, or the required deposit, has been received.

As our products are handmade and freshly baked to order in a commercial kitchen that requires advance booking, we recommend placing your order as early as possible, particularly for birthdays, weddings, corporate events and other special occasions, to secure your preferred date.

A minimum order of 12 personalised sugar biscuits or 12 cupcakes applies unless otherwise stated.

2. Custom Orders & Personalisation

We are happy to create customised cupcakes, biscuits and sweet treats where possible.

Customers are responsible for checking all spelling, names, dates, colours, wording and other personalisation details before confirming their order.

Once an order has been confirmed and production has commenced, changes may not be possible.

Colours may vary slightly from what is displayed on a screen or shown in reference images. Handmade products may also have slight variations in appearance, making each order unique.

3. Payments

Full payment or the agreed deposit must be received before an order is considered confirmed.

For larger or custom orders, a deposit may be required to secure the booking date.

The remaining balance must be paid by the agreed due date.

Sweet Cheats by Sarwat reserves the right not to commence production or release an order until the required payment has been received.

4. Cancellations & Changes

Because our products are freshly prepared and made specifically to order, cancellations or changes may be subject to a fee.

For cancellations made after ingredients have been purchased or preparation has commenced, the deposit or payment may be non-refundable.

For highly customised orders, cancellations may not be accepted once production has commenced.

We will always do our best to accommodate reasonable changes where possible.

5. Collection & Delivery

Sugar Biscuits – Delivery Available

Delivery is available for sugar biscuit orders only.

Sugar biscuits are dispatched via courier on Mondays and Tuesdays only. Please allow approximately 2 business days for delivery after dispatch. Please place your order accordingly to ensure your biscuits arrive in time for your event.

Delivery fees are calculated based on the delivery location and will be confirmed with the customer before the order is finalised.

Customers must provide an accurate delivery address and ensure someone is available to receive the order.

Once the sugar biscuits have been safely delivered, responsibility for the order transfers to the customer.

Delivery times may occasionally be affected by traffic, weather or circumstances outside our control.

Cupcakes & Other Products – Collection Only

Cupcakes and all other desserts are available for collection only from Pascoe Vale, Victoria.

Customers will be provided with an agreed collection date and time when their order is confirmed.

Customers are responsible for collecting their order at the agreed time and ensuring they have a suitable vehicle and a secure, flat space for transporting their products.

Once an order has been collected, Sweet Cheats by Sarwat is not responsible for damage caused during transportation, including movement, heat, incorrect handling or failure to keep the product level and secure.

6. Product Care

Many of our products contain buttercream, chocolate, fondant or other ingredients that may be affected by heat.

Customers are responsible for following any storage and care instructions provided with their order.

Products should be transported carefully and kept away from direct sunlight, excessive heat and other conditions that may affect their appearance or quality.

Sweet Cheats by Sarwat cannot accept responsibility for products that have been improperly stored, transported or handled after collection or delivery.

7. Allergens & Dietary Requirements

Our products may contain or come into contact with common allergens, including wheat/gluten, eggs, milk, soy, nuts and other ingredients.

Our kitchen may handle multiple allergens, and therefore we cannot guarantee that products are completely free from traces of allergens.

Customers must advise us of any allergies or dietary requirements before placing an order.

We will provide ingredient and allergen information where requested. However, customers with severe allergies should carefully consider whether our products are suitable for them.

8. Product Appearance

Our products are handmade, and slight variations in colour, size, decoration and finish may occur.

Reference photographs are used as inspiration and guidance. While we will make every reasonable effort to reproduce an agreed design, handmade products may not be an exact replica of a reference image.

Minor variations will not be considered a defect.

9. Customer-Supplied Designs & Images

Customers may provide photographs, logos, themes or design references for their orders.

By providing these materials, the customer confirms that they have permission to use them for the purpose of their order.

We reserve the right to decline a design or request where we believe it cannot reasonably be reproduced or may infringe another person's intellectual property rights.

10. Damaged or Incorrect Orders

We take great care when preparing and packaging every order.

If you believe your order has been received damaged or is significantly different from what was agreed, please contact us as soon as possible with photographs and details of the issue.

We will assess the matter and, where appropriate, offer a suitable resolution.

11. Refunds

Because our products are perishable and made specifically to order, refunds are generally not available for change of mind.

Nothing in these Terms & Conditions excludes or limits any rights you may have under applicable Australian Consumer Law.

Where a product is found to have a fault or does not meet the consumer guarantees that apply under Australian law, we will work with the customer to provide an appropriate remedy.

12. Photography & Social Media

We may photograph completed orders for use on our website, social media and promotional materials.

If you do not wish for your order to be photographed or used for promotional purposes, please let us know when placing your order.

13. Unforeseen Circumstances

Sweet Cheats by Sarwat will take reasonable care to fulfil all confirmed orders.

However, we cannot be held responsible for circumstances beyond our reasonable control, including severe weather, power outages, supplier issues, emergencies, accidents or other unforeseen events.

Where possible, we will communicate with the customer and work towards a suitable alternative.